House Policies
Class Purchase Policy
– In order to make a class reservation, you must first have a class credit or have an unlimited monthly membership.
– To buy class credits or an unlimited monthly membership please log in to your account online or log in to your account on the HiLo House app. If you do not have an account you will need to create one. Please note that our class prices are subject to change without notice.
– You must have a current and up to date credit card on file at all times. Your credit/debit card will be charged for your order when you submit your purchase. As soon as your charge is approved, your class credits or unlimited monthly membership will be “added” to your account. If you fail to pay any charges when due, or if your credit/debit card declines, W23 S12 Holdings, LLC reserves the right to suspend or terminate your privileges. You shall be responsible and liable for any fees including attorney fees and collections costs, that W23 S12 Holdings, LLC may incur in its efforts to collect any past due or unpaid balances from you.
– All class sales are final. Classes are not eligible for transfer, refund or exchange.
– Recurring unlimited monthly memberships are charged every month on the day of your initial purchase for the duration of the series and will not be eligible for a refund once the transaction is completed.
– All monthly membership cancellations require at least 48-hours notice to avoid future charges (and that notice must be given before the date of renewal).
– Autopay/ rolling monthly unlimited memberships and monthly class packages are charged on a month-to-month basis.
– Class packages are paid in full at time of purchase.
Class cancellation policy
– All classes require a 3-hour cancellation notice i.e. if you sign up for a 6am class you need to cancel before 3am to avoid being charged a fee and or to avoid losing a class.
– LATE CANCELLATION AND NO-SHOW fee is $10.00. If you have a class card you will lose the class. Clients with monthly memberships will be charged the $10.00 fee.
– If you late cancel one class for another class, you will still be charged a $10.00 late cancellation fee.
– Valid Credit Card must be kept on file at all times. NO EXCEPTIONS.
Boutique Policies
– Returns or exchanges are accepted within 14 days of purchase date. Merchandise must be unworn with tags attached. Returns will be made on original form of payment or for store credit.
– Beauty & wellness products and accessories are final sale.
– Sale items are final sale.
– If an item goes on sale after you purchased it for full price, we will NOT price adjust.
– Please EMAIL hilohousefitness@gmail.com to request a RA # within 14 days of receiving your order.
– Gift cards are non-returnable and expire within 1 year.
Terms and Conditions
– All class sales are final. Classes are not eligible for transfer, refund or exchange.
– Please review class package expiration dates before you make your purchase. We do not offer extensions on class packages.
– Instructors and classes are subject to change without notice.
– All classes must be pre-paid through our website, app or purchased at the front desk prior to class.
– A valid credit card is required for all accounts.
– Clients are required to wear grip/sticky socks on the lagree megaformer. These are available for purchase at the studio.
– First time clients not present at least 10 minutes prior to start of class will NOT be allowed to take class. NO EXCEPTIONS.
– Clients must be at least 16 years old to attend classes. Any client under the age of 18 must be accompanied by a parent or guardian. Guardian must sign a waiver in person on their behalf.
– Please note that when you are purchasing classes you are paying for a class and not an instructor. Instructors are subject to change without notice, and class schedules may be subject to change without notice.
Security Cameras
– Your safety and security are very important to us. For this reason, we have security cameras within our facility.