FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
DO YOU ACCEPT WALK-IN CLIENTS?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
HOW DOES THE WAITLIST WORK?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
Please arrive 15 minutes prior to the start of your first class. This allows you enough time to check in, get acclimated to the studio, meet our house squad, and meet your teacher to go over the machine & get a breakdown of the method.
First time guests NOT checked in at least 5 minutes prior to the start of class, will NOT be allowed to take class. It is REQUIRED that all first-time guests receive an overview of the method and the machine prior to their first class. This is for your safety and your guest experience.
If you arrive less than 5 minutes prior to class and miss the overview from your teacher, we will happily reschedule your class.
If you know you will be late or unable to make class, please CALL the studio and we will cancel your reservation so you can take your first class another time. Our late cancellation/no show fee will be waived.
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
How early should I arrive prior to my first class?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
DO YOU ACCEPT WALK-IN CLIENTS?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
HOW DOES THE WAITLIST WORK?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
We recommend wearing something you would normally wear to the gym.
Grip socks are REQUIRED for the Lagree Megaformer class. If you don’t have any, we have them for you to purchase.
Wear sneakers, cross-training, high-top whatever you are comfortable in, for the Versaclimber class.
Staying hydrated is vital to any workout so we suggest you bring a water bottle. We have water-filling stations and we sell water bottles and bottled water.
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
Remember, we all START as beginners! You just need to START!
Your first class is about the experience and trying something new for the first time. Leave all expectations at the door, keep your mind open, and most importantly have FUN!
Your first few classes are about getting acclimated in our space, getting comfortable on the machines, and finding your HiLo groove.
Don’t worry you will still receive a KILLER workout!
By class FOUR things start to really click!
Each class you will grow stronger both physically and mentally. Trust us!
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
We suggest taking three to four classes a week on each machine for maximum results.
We also believe in adding in recovery/rest days. Taking days off is an important part of taking care of your body and receiving optimal results. Rest allows your muscles to rebuild and grow. When you have more muscle, you will burn more calories at rest, and that’s because muscle burns more calories than fat.
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
Make sure you are well-hydrated pre and post class.
Eat something at least 30 minutes before the start of class. We recommend a light snack that has a good balance of proteins and carbohydrates.
It will take one to two classes to get acclimated to the machine and our method.
You are getting a low-impact, cardio workout with this class so be prepared to sweat and get your heart-rate up.
Listen to your body and take breaks when you need them. It’s important to go at your own pace. The machine is designed for you to be in control.
Our team of HiLo teachers are here to support you and motivate you on your fitness journey & lifestyle shift.
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
YES! It is important to show up at least five minutes before the class starts. If you show up more than five minutes late you will not be allowed to take class. For example if you show up at 7:36 am for a 7:30 am class you will not be allowed to take class.
If you call the studio and are going to be more than 5 minutes late we will reschedule your class. This is out of respect for your teacher and your fellow house guests.
If you are NEW to HiLo and you are late, you WILL NOT be allowed into class. This is for your safety. It is required that new guests receive an overview of the method and the machine prior to the start of their first class.
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
Clients must be at least 13 years old to attend classes. Any client under the age of 18 must be accompanied by a parent or guardian.
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
Yes! We 100% accept walk-in guests when available!
It is encouraged that you sign-up ahead of time to guarantee your spot in one of our classes, but we do accept walk-ins.
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
Please visit our PRICING + PERKS page for more information.
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
We have an 8 hour cancellation policy. You must cancel at least 8 hours prior to your scheduled class.
Late cancels: $20
No shows: $20
Guests with rolling monthly credit packages and or class credit packages will lose a class.
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
To join the waitlist for any class, simply click the “Add to Waitlist” button online or on the App.
You will receive an email notifying you that you got into class when someone currently in the class cancels out of the class. This only happens if the client cancels outside of the cancellation window.
If there is room in a class inside the cancellation window you will receive an email or a text message from a HiLo Squad member. The more energy in class the better so we will do our best to get a hold of house guests in a timely manner.
You can get into the class off the waitlist up to 1 hour before the class start time.
IMPORTANT NOTE: only place yourself on the waitlist if you want to take class. If you do not want to take class, do not use the waitlist. Late cancel and no show fees apply to those added into the class from the waitlist.
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
Guests who have been regularly attending classes may continue working out with us as long as we receive an approval note from your doctor.
We wouldn’t recommend trying a new workout if you are expecting, but we would love to help you get back in shape after the baby.
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
FAQs
WHAT IS THE BEST WAY TO CONTACT HILO HOUSE IF I HAVE A QUESTION?
CAN I TAKE CLASSES AT HILO HOUSE IF I AM PREGNANT?
HOW DOES THE WAITLIST WORK?
WHAT ARE YOUR NO SHOW/ LATE CANCELLATION FEES?
WHAT OPTIONS DO I HAVE FOR PURCHASING CLASSES?
DO YOU ACCEPT WALK-IN CLIENTS?
HOW OLD DO I HAVE TO BE TO TAKE CLASSES HILO HOUSE?
WILL MY SPOT BE GIVEN AWAY IF I AM LATE TO CLASS?
WHAT ARE THE MOST IMPORTANT THINGS TO KNOW BEFORE I TAKE MY FIRST CLASS?
HOW OFTEN SHOULD I TAKE CLASSES FOR MAXIMUM RESULTS?
HOW MANY CLASSES DOES IT TAKE TO GET "COMFORTABLE" WITH THE MACHINES AND METHODS?
How early should I arrive prior to my first class?
The best way to contact HiLo is to send us an email at hilohouse@hilohousefitness.com
Or, send us a DM on Instagram @hilohousefitness
WHAT ARE THE MOST IMPORTANT THINGS I SHOULD KNOW BEFORE
I TAKE MY FIRST CLASS?
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